Refund Policy

Last updated: September 3, 2026

We want you to feel confident ordering from EVA Wellness. This policy explains when returns and refunds may be accepted.

30-day return window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, in the same condition in which it was received, and returned with its original packaging and included accessories.

Start a return

Before sending anything back, email aliayash@aliayash.com with your order number, the reason for the return, and clear photos if the item is damaged, defective, or incorrect. We will reply with return instructions. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. If the product arrives damaged, defective, or different from what you ordered, contact us as soon as possible with photos or video so we can review the issue and offer an appropriate solution.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the refund.

Return shipping

For a change-of-mind return, the customer is generally responsible for return shipping. If we confirm that the item was damaged, defective, or incorrect, we will provide the applicable remedy and return instructions. Original shipping charges, if any, are non-refundable unless required by applicable law.

Non-returnable items

For hygiene and safety reasons, used personal-care products cannot be returned unless they are defective. Gift cards and items marked final sale are also non-returnable, except where applicable law requires otherwise.

Contact

Questions about a return or refund? Email aliayash@aliayash.com.